Privacy Policy

I am committed  to respecting and protecting your right to privacy, and this Privacy Policy explains when and why I collect personal information about people who visit this website (www.layinkasanni.com), and how the information is used. This Privacy Policy is effective from 9 May 2018.

Policy Contents:

 

Who am I?

Data Controller

I, LaYinka Sanni (legal name: Olayinka R. Sanni) am a certified Neuro-Linguistic Programming practitioner, based in London, UK; and work as a sole trader under UK law. I am the data controller for this website, www.layinkasanni.com. You can contact me by email at: hello@layinkasanni.com.

What personal information do I collect from you and how is it obtained?

The personal information I collect from you differs, depending on your activity on this website, which is outlined below.

Data collected when you contact me

  •  Email
    When you send me an email using the email address displayed on this website, I collect your email address and any other information you provide within that email — i.e. your name and your phone number.
  • Contact Form
    When you use the contact form to get in touch with me, I collect the following information: your name, your email address, and any information you include in the message field.

Data collected when you interact with this website

  • Blog comments
    When you leave a comment on my blog, the following information is collected: your name, your email address, and any information you leave in the comment box.
  • Mailing List
    When you sign up to my to receive weekly emails, and/or service and product updates, I collect your first name and your email address.
  • Registering an account
    When you register and create an account on this website — during the checkout process for a product or service — I collect the following information: your name, your address (including country, street address, town/city and postcode), your phone number, your email address, and your password (I do not view your password).
  • Booking sessions
    When you book an online call session with me on this website, I collect the following information: your name, your email address, and any information you enter into the booking form. Entering your phone number is not required to make a booking. Once you book a session, a username and password is sent to you via email so you can manage your booking(s) (i.e. cancel or reschedule it).
  • Signing up for Safe Space Sessions
    When you sign up to attend a Safe Space Session, I collect the following information: your first name and the initial of your last name, your email address, your phone number, and any information you enter into the booking form. Entering your phone number is required to make a booking, so I can send you an SMS message with details of the session venue.

Data collected when you place an order

  • Placing an order
    When you place an order for products or services on this website, I collect the following information: your name, your email address, your phone number, your billing and/or address, and account password (if you create an account).

  • Processing your payment
    In order to place an order on this website, you will need to make payment for the products or services you have selected. I use 2 third party payment providers to process payments: PayPal and Stripe. Your payment will be processed by the payment provider you choose to process your payment via a payment gateway.
    PayPal and Stripe collect, use, and process your information, including payment information, in accordance with their privacy policies. You can access their privacy policies below:

    I use WooCommerce as the e-commerce platform for processing orders on this website. When you place orders on this website, your information will be processed by WooCommerce; however, WooCommerce does not collect any information about you when it processes your order. WooCommerce is owned by Automattic and you can access their privacy policy here.

How do I use your personal information?

The usage of personal information I collect from you differs, depending on the purpose of processing the information you provide, which is outlined below.

Data collected when you contact me

  •  Email + Contact Form
    Reason for processing and usage: To respond to email enquiries I receive and retain a record of email conversations.

Data collected when you interact with this website

  • Blog comments
    Reason for processing and usage: To respond to comments you leave on my blog.
  • Mailing List
    Reason for processing and usage: To process your consent. When you give your consent to receive weekly emails from me or product/service updates, your personal information is used to send you e-newsletters.
  • Registering an account
    Reason for processing and usage:  To register and administer accounts on this website to provide you access to content and updates about your purchases.
  • Booking sessions
    Reason for processing and usage: To facilitate scheduling and management of 1:1 sessions you book with me. 
  • Signing up for Safe Space Sessions
    Reason for processing and usage: To facilitate your reservation for a spot at a Safe Space Session. Your phone number is used to inform you of the session venue and is not stored on any mobile devise, and messages are deleted once the session is over.

Data collected when you place an order

  • Placing an order

    Reason for processing and usage: All necessary information (i.e. name and address) are collected by the checkout form to fulfil my obligations to you (i.e. sending you receipts, order confirmations, and fulfilling a service or sending products (where applicable)). I collect your phone number to easily and effectively contact you in relation to your order and your account.

  • Processing your payment
    Reason for processing and usage: To fulfil your contractual obligation to pay for products or services you have order from me.

How long do I retain your personal information for?

I keep your personal information for the shortest period of time possible, and only for as long as necessary. Specific retention periods are outlined below.

Order information

In order to fulfil my legal obligation to keep records for tax purposes, I retain order information for at least six years after the end of the financial year in which you placed your order for products and/or services. 

Email enquiries

When you contact me by email or via my contact form, I will keep your information for as long as is necessary to respond to and resolve your query. I will then retain it for a further 3 months. After this period, I will delete your information.

Mailing list

I retain the information you used to sign up for my mailing list(s) for as long as you choose to stay subscribed, or if I choose to cancel mailing list services — whichever happens first.

How do I secure your personal information?

I take appropriate and commercially reasonable steps to keep your information secure and to protect it against loss, misuse, and unauthorised access, disclosure, alteration, or destruction. It’s for this reason that all pages are secured using Secure Sockets Layer (SSL) software to encrypt all payment transactions. Secure pages can be identified by a lock icon in the address bar of your browser.

Who do I share your personal information with?

I do not and will not sell or rent your information to third parties.

What rights do you have in relation to your information?

You have the right, subject to the payment of a small fee and appropriate identity verification, to request access to your personal information I may have. If you wish to exercise this right, you should:

  • put your request in writing by sending an email to: hello@layinkasanni.com, with ‘Data Request’ in the email subject line;
  • include proof of your identity and address (i.e. a copy of your driving licence or passport, and a recent utility or credit card bill); and
  • specify the personal data you want access to.

You have the right to request that I correct any inaccuracies in your personal information,  completely free of charge. If you wish to exercise this right, you should:

  • put your request in writing by sending an email to: hello@layinkasanni.com, with ‘Data Amendment’ in the email subject line;
  • provide me with enough information to identify you (i.e. account number, user name, registration details); and
  • specify the information that is incorrect and what it should be replaced with.

You also have the right to ask me to stop processing your personal information for marketing purposes, and to request your personal information to be deleted from my web serves. If you wish to exercise this right, you should:

  • put your request in writing by sending an email to: hello@layinkasanni.com, with ‘Remove my information’ in the email subject line;
  • provide us with enough information to identify you (i.e. your full name); and
  • specify the information you would like me to remove.

Use of cookies and tracking technologies

Cookies

Like many other websites, I utilise ‘cookies’ on this website to serve you better. Cookies are small pieces of data stored on your computer to allow my website to recognise you when you visit.

Cookies help me learn which areas of my website are useful and which areas need improvement. You may choose to disable cookies through your web browser’s settings. However, disabling this function may diminish your experience on the website and some features may not work as intended.

Analytics tracking

Google Analytics cookies help me understand how customers arrive at my website, browse or use my site and highlight areas where I can improve. The data stored by these cookies is aggregated and anonymised, so it never shows your personal information where your individual identity can be established.

Transferring your information outside of Europe

As part of the services I offer you through this website, the information you provide may be transferred to countries outside the European Union (“EU”), as detailed below:

  • Email: Personal information you submit by email is transferred outside the EU and stored on my third party email provider’s servers in the United States.
  • Mailing list/newsletter: Personal information you submit when you sign up for any of my mailing/waiting lists is transferred outside the EU and stored on our third party news provider’s servers in the United States.

    If your personal information is transferred outside of the EU, I will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

Other information

Children

As a mother myself, I am concerned with the safety and privacy of children online; thus, I abide by the Children’s Online Privacy Protection Act (COPPA), and I do not collect any information from anyone under 16 years of age. My website is directed to people who are at least 16 years old or older.

Anti-Spam Policy

I have taken the necessary steps to ensure that I are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information. I have a no-spam policy and provide you with the ability to opt-out of my communications by selecting the unsubscribe link in the footer of all mailing list/waiting list emails. If you have questions or are experiencing problems unsubscribing, please contact me at: hello@layinkasanni.com.

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